FAQ - Account Issues

This is the Frequently Asked Questions for Account Issues

Account Issues Content

  • How do I Reset Password (App and Desktop)?
  • Can I use the same email address for more than one Company?

Account Issues

How do I Reset Password (App and Desktop)?

If on App:

  • Click the 3 horizontal lines in the top left corner of the page.
  • At the bottom of that drop down, there will be a half square with an arrow in it pointing to the right, click that and you are now logged out all the way.

If on Desktop:

- Click your name in the top right corner of the page.

- Click log out and you are now logged out all the way.

  • Click ‘Forgot Password?’
  • You will then enter the email you registered with the app.
  • You will be asked to enter an OTP (one time password) – that goes to the email you registered to the app with. (It often goes to the junk spam box so if you don’t see it in your inbox, check there.)
  • Copy/paste OTP from email to app
  • Enter new password/confirm new password
  • Log out and back in to confirm the password change worked.

Can I use the same Email Address for more than one Company?

You cannot use the same email address for more than one Company.

GTR allows a email to only be used in within the program or application once, this is to protect yourself as a company and in turn your referrals. This also has bearing into your referring partners ability to cash out through your application using our payment partner, XTRM.

However, if an Advocate has not been Paid for any referral by a company, we can disassociate that email address so it can be used to register with another Company.

If you want to register with a new Company, you can simply use a different email address.

If you'd like to use your current email for a different company, we can only re-associate it if you have not been paid out for any referrals by the existing company.

If this is the case, please contact us using the contact information at the bottom of the FAQ page.


Contact GTR

If you still have questions regarding anything related to GTR, please contact us at 

GTR Support Phone #: (619) 937- 3427

GTR Support Email: support@getthereferral.com

You can also submit a Support Ticket or Feature Request, located under GTR Support Dashboard; or click on the link below for submitting a support ticket.

Submit a support ticket Click Here