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Does My Virtual Pre Paid Visa or Mastercard Card Expire?

If you redeemed a USD virtual prepaid Visa or Mastercard through your wallet, there is a limited time window to redeem and use the card. This article explains how long the card is valid, what happens if it expires, and what to do if you don’t receive your redemption email.

How long do I have to use my virtual prepaid Visa?

Once you receive your redemption email/link, you have 6 months to use your USD virtual prepaid Visa or Mastercard.

  • The digital redemption token/link expires after 6 months

  • The card must be used within that same 6-month window

  • The expiration timing starts from the date you receive the redemption link

Important: If the card or redemption link expires, it may no longer be usable.

Where can I find the expiration date?

The expiration timing is tied to when your redemption email/link was issued.
You can also log in to your XTRM account(www.xtrm.com) to view transaction details and card status. Xtrm is our 3rd party payment processor. Log in credentials are the same as your app wallet.

I didn’t receive my redemption email

If you don’t see your redemption email:

  1. Check your spam or junk folder

  2. Confirm your company’s IT system is not blocking external emails

  3. Look for emails from:
    no_reply@notifications.xtrm.com

  4. Log in to your XTRM account to resend the redemption email

What happens if my card expires?

For USD virtual prepaid cards:

  • The redemption link and card access are time-limited

  • Expired cards or tokens may no longer be valid

  • Expiration policies are enforced by the card issuer

To avoid issues, we recommend redeeming and using your card as soon as possible after receiving the link.

Need help with your USD virtual prepaid card?

For USD card-specific support, XTRM directs users to the card issuer’s support team:

MyPrepaidCenter Support (USD):
📞 888-371-2109


Additional information can be found on the Xtrm Knowledgebase Article https://support.xtrm.com/en/support/solutions/articles/4000093528-user011-prepaid-virtual-visa-or-mastercard-faq